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Voice and Cloud Name Heart answer supplier extends ServiceNow native AI-tool and designer to ship voice self-service workflows and experiences.
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ROCKVILLE, Md. — 3CLogic, at this time introduced the combination of its voice answer with ServiceNow’s native Digital Agent as a part of its ongoing collaboration with the corporate’s Expertise Workflows enterprise unit. The brand new providing will leverage ServiceNow’s Digital Agent Designer, pre-built Digital Agent matters, and pure language (NLU) engine to permit ServiceNow prospects to simply create and deploy conversational self-service name flows to unravel for widespread name inquiries quick whereas enhancing the shopper expertise.
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Per a latest 2022 research1, calling stays a most well-liked technique of engagement by people, with 27% reporting a rise of their use of name facilities for providers. With 3CLogic’s voice-enablement of ServiceNow’s Digital Agent, prospects will take pleasure in a number of new built-in capabilities and use instances together with:
- Creating conversational IVRs leveraging ServiceNow’s Digital Agent Designer – the flexibility to design clever self-service name workflows with ServiceNow’s native drag-and-drop designer supported by 3CLogic’s built-in speech capabilities.
- Potential to increase present Digital Agent Chat flows to energy new voice experiences – deploy new voice workflows quick with the choice to re-use, construct on, and apply present digital agent flows and matters to unravel for widespread name inquiries or deflect repetitive ones through voice self-service and 3CLogic SMS.
- Leverage ServiceNow’s native pure language understanding (NLU) engine –apply the facility of ServiceNow’s native NLU fashions and 3CLogic to find out a caller’s intent and ship significant conversations utilizing the complete context of the Now Platform.
- Allow service groups to create, deploy, and alter voice workflows with out IT – empower departments and repair groups to construct, take a look at, and launch voice experiences with out the necessity to depend on worthwhile technical sources or undergo lengthy supply instances.
A ServiceNow Premier Expertise Accomplice, 3CLogic has seen robust demand for its broad suite of voice, SMS, and cloud name middle capabilities from ServiceNow prospects in search of to enrich their use of ServiceNow’s digital channels (ie: data portal, e mail, chat, and many others.).
“3CLogic prospects are wanting to leverage their funding within the Now Platform to ship superior buyer and worker expertise,” explains Denis Seynhaeve, CEO of 3CLogic. “Merging our voice answer with ServiceNow’s Digital Agent Designer gives yet one more method to take action. Boosting ROI after all, but additionally delivering superior CX by way of self-service and simple escalation to brokers. That is uniquely highly effective.”
With lively deployments throughout 5 continents, 3CLogic’s prospects embrace well-known manufacturers together with 7-Eleven, Nissan, Denny’s, and Korber Pharma leveraged throughout the ServiceNow suite for IT Service Administration, Buyer Service Administration, HR Service Supply, and most not too long ago Healthcare & Life Sciences Service.
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“We’re excited to ship this added stage of performance to our prospects within the Now Platform Tokyo launch in continued partnership with 3CLogic,” states Matt Schvimmer, SVP of product and repair administration at ServiceNow. “Telephone stays a key interplay channel for each prospects and workers and this new functionality will allow organizations to create trendy voice workflows whereas leveraging the whole Now Platform to ship nice experiences and outcomes.”
3CLogic’s Digital Agent voice integration for ServiceNow is mostly obtainable at this time with ServiceNow’s latest Now Platform Tokyo launch. As a part of its continued work with ServiceNow, the corporate might be a sponsor and exhibitor on the upcoming ServiceNow World Discussion board in Chicago in November.
About 3CLogic
3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with present digital channels. Its progressive options prolong CRM and information platform capabilities for World 2000 corporations by enabling superior and scalable options akin to optimized self-service experiences, digital and dwell agent interactions, and conversational analytics. For extra data, please go to www.3clogic.com.
ServiceNow, the ServiceNow emblem, Now, Now Platform, and different ServiceNow marks are emblems and/or registered emblems of ServiceNow, Inc. in america and/or different nations.
1 Contact Heart Satisfaction Index 2022 I CFI Group
View supply model on businesswire.com: https://www.businesswire.com/information/dwelling/20220927005008/en/
Contacts
Janet Mesh
information@3clogic.com
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