Regardless of passenger outrage over file flight delays and cancellations, plus prolonged waits for customer support responses, Qantas has been named the world’s fifth-best airline, in response to the annual World Airline Awards.
Qantas climbed from eighth spot final 12 months to fifth at this 12 months’s awards, introduced on Friday night time on the Langham Resort in London.
Qatar Airways was named the world’s finest airline for 2022, the seventh time the Center Japanese provider has taken out the highest spot.
The awards are primarily based on buyer satisfaction surveys performed by consultancy agency Skytrax, with contributors from 100 international locations collaborating and 350 airways that includes within the closing outcomes. Skytrax claims the awards are the world’s largest airline satisfaction survey.
Skytrax’s Edward Plaisted praised Qatar Airways, pointing to the airline’s dedication to proceed flying in the course of the pandemic as a cause it continued to rank so extremely.
“Qatar Airways was the biggest airline to have flown constantly all through the COVID-19 pandemic, with their community by no means falling under 30 locations, and that willpower has clearly been effectively recognised by clients with this award,” he mentioned.
However Qantas’ sturdy standing, regardless of extensively reported points with its service this 12 months, will additional gas questions over the validity of the awards.
Some aviation specialists have questioned Skytrax’s methodology and lack of transparency over its awards course of. Based on some reviews, Skytrax has refused to reply questions over how its survey system works and even what the enterprise truly does.
Among the many different awards introduced, Singapore Airways took out the perfect cabin crew award (a class the place all prime 10 airways had been from Asia), whereas All Nippon Airways (ANA) received the award for cleanest cabins.
Within the prime 100 airways rating, Virgin Australia slipped to forty third from thirty fourth spot final 12 months, whereas Jetstar dropped one spot to 57th from 56th.
Qantas received 5 awards in whole – the award for finest catering in premium economic system class, together with 4 awards for the Australia/Pacific area: finest airline, finest enterprise class, finest economic system class and finest cabin cleanliness. Jetstar received finest low-cost airline in Australia/Pacific.
Qatar Airways took out the award for finest enterprise class, whereas Emirates received finest economic system class.
The world’s finest airways 2022
- Qatar Airways
- Singapore Airways
- Emirates
- ANA All Nippon Airways
- Qantas Airways
- Japan Airways
- Turkish Airways
- Air France
- Korean Air
- Swiss Int’l Air Traces
- British Airways
- Etihad Airways
- China Southern
- Hainan Airways
- Lufthansa
- Cathay Pacific
- KLM
- EVA Air
- Virgin Atlantic
- Vistara
See additionally: It is not your creativeness: Planes are dirtier now
See additionally: The worst feeling: Why airways downgrade some passengers
