E-mail
October 10
Expensive Sir,
I took out an insurance coverage coverage with my financial institution in September 2021 once I purchased a brand new home and clearly needed it lined. I used to be informed if I took out the coverage it might scale back the fees on my present account, which it didn’t.
In March, with the loopy climate in my space, my roof leaked, effectively the water really poured in. The insurance coverage firm got here again and mentioned they’d not cowl it, because it was on account of lack of upkeep.
Anyway, clearly needed to settle for that. Received three quotes, none of them may begin the job till September as too busy.
I bought a cellphone name from the insurance coverage firm, asking if I had accepted the quote from their roof man. I mentioned I by no means acquired a quote. When he got here to view the roof I requested for a quote and by no means bought it. By no means heard something from the insurance coverage once more.
I phoned the insurance coverage firm and did the traditional press 1, press 2, horrible boil your head music, then lower off, did this for 4 instances. I lastly bought somebody, gave the coverage quantity and deal with, bought lower off once more, began once more. That they had a translator who’s at greatest poor at English.
I at all times apologise for not talking Spanish at all times, however I’m paying €500 a 12 months. If the financial institution provides the service to foreigners then it’s best to have the folks , if not solely supply it to nationals .
Lastly, I bought by to somebody, it solely took one and a half hours, clearly I’ve nothing higher to do.
The insurance coverage firm agreed to color my bed room and hallway ceilings , wow what a end result.
It was confirmed they’d arrive Thursday, so I needed to take a day without work work at brief discover, this was the day earlier than.
On Thursday, I waited, and waited. Phoned insurance coverage, press 1, press 2, communicate to somebody maintain the road, lower off, shall I am going on after 2 hours. Lastly bought by to an individual, who mentioned “They are going to be with you right now however I don’t have a time”. Guess what, nonetheless ready, no cellphone name, no painters no nothing.
I emailed the financial institution and low and behold I’m in a three-year contract. I used to be by no means informed that, who takes out a three-year contract on insurance coverage whether or not it’s automotive home or something.
I’m now getting a lawyer to try to break the contract.
Actually, banks will not be what they have been !
Karen Miller
