A reader responds to the article on Vueling flight delays at Granada Airport along with her personal expertise utilizing them and frustration felt at making an attempt to get any response from them.

I’m not in any respect stunned by this after my latest expertise with Vueling which continues to be ongoing. There isn’t any buyer care so far as I’m involved!

Though I did get on a flight which was on time they misplaced my baggage en route from Málaga to Cardiff airport. I used to be attributable to attend a number of ‘dressy’ occasions in Cardiff and solely had the T-shirt, denims and trainers I used to be standing up in once I arrived. It was very distressing.

A misplaced baggage kind was accomplished at Cardiff airport and I had to purchase the whole lot I wanted for my keep which was time consuming in a wierd metropolis and costly. My bag by no means turned up in Cardiff however was subsequently present in Málaga after I had returned to Spain.

That was August and it’s now October and I’ve not obtained my reimbursement regardless of offering them with each single receipt for what I had to purchase. I’ve tried to contact them. The issue is they don’t reply to you when you electronic mail them though they are saying on their web site that buyer providers will reply instantly!

When you ring you can’t converse to a human; simply recordings and when you don’t match the numerous questions with a view to be redirected to the proper division on their reply machine you’ve had it!

Though I’ve flown with them many instances previously I’ll by no means once more. Please watch out individuals if reserving with this firm. They’re garbage, for my part!

Heather